Type of practice:
Other (Type of Practice):
The State Migration Service of the Republic of Azerbaijan started to receive electronic applications for registration of foreigners and stateless persons upon place of stay, extension of temporary staying period in the country, issuance of permits for temporary or permanent residence, as well as the work permits have been launched, in order to increase efficiency and transparency, to prevent the loss of time and to achieve the satisfaction of applicants.
The main beneficiaries of e-services are foreigners and stateless persons, regardless of their status, living in the territory of the Republic of Azerbaijan and abroad, as well as citizens of the Republic of Azerbaijan.
The number of e-services provided by the Service has reached 18. At present, foreigners and stateless persons, their representatives, as well as employers can apply electronically through the official website of the Service (www.migration.gov.az) and the e-Government Portal (www.e-gov.az). Furthermore, through e-services such as "Check the status of registration", "Track your applications", "Check the existence of travel ban", foreigners can clarify the information about their status and obtain relevant information without visiting the migration authorities.
E-services were developed and launched by the Government of Azerbaijan in 2015. Taking into account the adoption of the GCM at the end of 2018, the features and range of e-services have been improved and adapted to the principles and objectives of the GCM.
Benefit and Impact
18 services can be used on the official website of SMS in the section of electronic services in Azerbaijani, English and Russian languages. The current situation in the organization and provision of each public service in the Republic of Azerbaijan is assessed annually on the basis of the "ASAN (Azerbaijan Service Assessment Network) service index". The main purpose of the assessment is to increase the quality and efficiency of public services, ensure flexibility of management in this area through the creation of new services, increase the ability to analyze and forecast services and accelerate the process of digitalization of public services. It should be noted that the State Migration Service has been showing the highest results among government agencies on the "ASAN service index" for 4 consecutive years.
In the future, digitalization is expected to cover more services.