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Repository of Practices

Intercultural Communication

Primary GCM Objectives

Secondary GCM Objectives

    1
    7
    18

GCM Guiding Principles*

*All practices are to uphold the ten guiding principles of the GCM. This practice particularly exemplifies these listed principles.

Sustainable Development Goals (SDGs)

Dates

2020 - 2021

Type of practice

Partnership/Multistakeholder initiative

Geographic scope

Country:

Regions:

Sub Regions:

Summary

The diversity of national, cultural, linguistic and ethnic origins has opened up an opportunity for Argentina to work on integration, social cohesion and non-discrimination from an intercultural and human rights perspective, with an increasing need for an awareness-raising campaign to facilitate settlement and integration of migrants in the host communities.

In 2020, in partnership with the Human Rights Secretariat of the Ministry of Justice and Human Rights, a national strategy was developed to ensure a more diverse cultural approach. It aims at encouraging actions to improve the reception and integration of migrants and refugees in Argentina and to strengthen the institutional capacities of government agencies, local governments, and organizations of the civil society responsible for providing services and guidance to migrants and refugees, while putting into practice a culturally sensitive and human rights-based approach. Within this framework, IOM Argentina led and financed the development of a Guide to strengthen the intercultural and human rights perspective for those who train civil servants. In preparation of this guide organizations from various provinces that serve migrants, refugees, Afro-descendants and indigenous populations were interviewed.

To promote migrants’ access to employment and to create more inclusive, plural and respectful work environment, IOM Argentina, the General Directorate of Collectivities, and the Undersecretariat of Human Rights and Cultural Pluralism of the Government of the City of Buenos Aires, launched a series of workshops on intercultural communication aimed at the private sector. Five companies have participated in the workshops to date, and the key topics covered are: current migration trends; promoting an intercultural approach at work; encouraging respect for and appreciation of migrants; recognizing migrants’ contributions to the host communities; labor rights; intercultural communication; equal treatment of and non-discrimination towards migrants; and removing prejudices and stereotypes towards migrants. As a result of this joint effort, a booklet titled “Migration, Human Rights and Intercultural Communication in a Work Environment”, was developed to allow private sector organizations to broaden their knowledge on migration matters and on the regulatory frameworks in Argentina and to put into practice an intercultural and human rights approach in their company. The booklets were delivered to each company, and IOM Argentina also disseminated the material on IOM website and social media.  The training and the booklet emphasized that migrants are allowed to take up employment even when they do not have a permanent resident status. 

Organizations

Main Implementing Organization(s)

International Organization for Migration (IOM)

Detailed Information

IOM Argentina

Partner/Donor Organizations

Human Rights Secretariat of the Ministry of Justice and Human Rights

Benefit and Impact

Almost 400 people — more than half were women — have been trained in migration, intercultural communication and human rights both through materials and workshops planned for 2021. The feedback from the government and the trainees has been very positive, and the training is expected to be offered again this year to more companies, public officials, community organizations and other actors involved in migration issues. The training materials have made it possible to strengthen the capacity of the national and local governments, which directly impacts the promotion and protection of the rights of migrants, particularly the right to work, education, equal treatment and non-discrimination.

The Human Rights Secretariat of the Ministry of Justice and Human Rights plans to continue apply the human rights approach from a culturally sensitive perspective and strengthen public policies regarding migrants, refugees, Afro-descendants and Indigenous peoples. These partnerships will lead to more inclusive societies where cultural diversity is celebrated and considered as a source of enrichment and where various cultural groups are appreciated and recognized as equal.


Key Lessons

It is important to engage with different levels of government and civil society organizations when developing materials to raise awareness on issues related to cultural diversity, integration and social cohesion. The partnerships allow all stakeholders to make unique contributions to all stages of the process. While coordination can be challenging and a lot of time and energy may be required, incorporating a wider range of perspectives lead to producing a more effective resource.

The virtual modality in the delivery of the trainings has proven to be challenging It has forced the team to think about group dynamic and deal with other practical challenges while maintaining the interest and attention of all participants. Several activities were designed that required participants to be more fully engaged, using platforms and tools such as Kahoot, videos, and participants' own experience relevant to the topic at hand.

Recommendations(if the practice is to be replicated)

Having training materials in intercultural communication is important to improve the social integration of migrants, given that the pandemic deepened pre-existing problems that migrant populations experienced. The recommendation is to get to know the network of the private sector and articulate with different state agencies to amplify the availiability of this training material. Likewise, having the guides in digital format ensures accessibility throughout the country an be replicated in different websites. Thos fact also guaratees sustainability and replication in different work contexts.

Innovation

Innovation comes in had with the thematic itself. Intercultural communication exceeds tradictional approaches of legal frameworks regarding decent work integration programs. Likewise, having the guides in digital format ensures accessibility throughout the country an be replicated in different websites. This fact also guaratees sustainability and replication in different work contexts. And also, Sustainability also occurs in the strengthened and installed capacities of companies and state agencies through training

Date submitted:

10 March 2022

Disclaimer: The content of this practice reflects the views of the implementers and does not necessarily reflect the views of the United Nations, the United Nations Network on Migration, and its members.

 

 

*References to Kosovo shall be understood to be in the context of United Nations Security Council resolution 1244 (1999).