GCM Objectives
Dates:
Type of practice:
Other (Type of Practice):
Summary
In 2019, the State Migration Service launched the MigAz mobile application. The aim was to facilitate the access of foreigners to e-services, to minimize the time spent on migration services and appeals to the State Migration Service. The main beneficiaries of the mobile application are all foreigners and stateless persons living in the Republic of Azerbaijan, as well as those abroad intending to visit Azerbaijan, regardless of their status. Currently, access to services, such as registration upon place of stay, permissions for temporary and permanent residence, checking the status of application and travel ban, calculator for checking the registration deadline, online payment, online queue, ASAN visa, is available through the mobile application. At the same time, the mobile application provides users with an extensive database on the history of Azerbaijan, tourist sites, recreation centers, our national music and cuisine. The mobile application was developed and launched by the Government of Azerbaijan.
Protection of personal data in the mobile application is carried out in accordance with the Laws of the Republic of Azerbaijan "On Personal Data" and "On Right to Obtain Information". Also, in accordance with the "Security" clause of the "Rules" (https://eservice.migration.gov.az/?lang=en) on the provision of electronic services, the State Migration Service of the Republic of Azerbaijan takes possible and necessary technical and organizational measures to ensure the protection of data constituting personal and commercial information, as well as to prevent accidental losses and unauthorized access, usage, modification of the System or disclosures.
Collaborators
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Benefit and Impact
The calls and enquiries are answered directly through application which has Azerbaijani, English and Russian language options. Regular updates and notifications related to e-services are sent to users through the mobile application. It is planned to increase the capacity and the services rendered via mobile application.
Key Lessons
We believe that international partners' online information platforms and information resources could be used to promote the MigAz mobile application abroad.
Currently works are underway to expand the capabilities of the mobile application. For this purpose, special activities are envisaged for the improvement of the MigAz mobile application within the framework of the “Support to the Implementation of the Mobility Partnership with Azerbaijan (MOBILAZE-2)” project, implemented jointly with the International Center for Migration Policy Development of the Republic of Azerbaijan.
Recommendations(if the practice is to be replicated)
GCM Guiding Principles*
Innovation
Its operation in 3 languages allows for its wider application. The mobile application, fully adapted to the changing conditions due to COVID-19 pandemic, allows for flexible consideration of appeals without contact.
Sustainable Development Goals (SDGs)
Additional Resources
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Disclaimer: The content of this practice reflects the views of the implementers and does not necessarily reflect the views of the United Nations, the United Nations Network on Migration, and its members.