UNICEF Serbia in partnership with CSO Info Park implements program for the protection of refugee and migrant children and women with the main goal to prevent abuse and other forms of violence, as well as the provision of adequate support services for those who have suffered violence. Program includes: GBV prevention and response services through outreach work of mobile teams and safe space for women and children, SOS phone line, child protection and PSS services, and information dissemination.

Considering that the refugee and migrant population is at high risk of trafficking in human beings (THB) the program includes THB prevention through outreach and information dissemination. The biggest challenge in preventing human trafficking among people on the move is that legal pathways to their desired destinations are increasingly limited. As a result, people are more likely to choose risky travel methods and stay in transit countries for only a short time, eager to reach their destinations quickly. This rapid and often illegal transit means that migrants and refugees have limited time and resources to make informed decisions, often relying on insufficient or unreliable information. During outreach near the borders, Info Park mobile team shares information about the dangers and risks of using illegal means of travel, crossing borders, connecting with unreliable intermediaries or smugglers, and joining suspicious groups that allegedly offer 'assistance' in travel.

Info Park has been implementing a comprehensive program focused on gender-based violence (GBV) and child protection for the refugee and migrant population in Serbia. The program's objective is to provide critical information and bolster the resilience of individuals navigating the challenges associated with displacement, including those residing in centers or within their communities. Key issues addressed include gender-based violence, child protection risks, deteriorating psychosocial conditions, and the lack of specialized services related to safety, psychosocial support, and informal education.

Additionally, at the safety hub in the city center of Belgrade, migrants and refugees can receive information, referral to specialized services including governmental services, understand the country's laws, learn about the risks of trafficking, and participate in workshops related to this topic. Info Park’s Hub, strategically located in central Belgrade, serves as a vital resource for people on the move. It offers dedicated safe spaces for women, girls, unaccompanied boys, and youth, and provides outreach services and tailored information dissemination. Although the Hub does not offer accommodation, it plays a unique role as the only information center of its kind in Serbia. Operational since the beginning of the refugee and migrant crisis in 2015, Info Park remains a crucial point of support and information in the capital.

Cross-sectoral cooperation of the program involves collaboration among government institutions, such as the Center for the Protection of Victims of Human Trafficking, the Commissariat for Refugees and Migration of the Republic of Serbia, and other relevant stakeholders. A notable challenge has been ensuring sustainability, particularly in recent times as donor funding has diminished. However, in 2023, the Crisis Response and Policy Center, another civil society organization, joined efforts and co-shared space with Info Park to maintain continuity.

Additionally, as this initiative falls within the NGO sector, it benefits from enhanced flexibility, allowing for adaptable responses to the needs of people on the move. This flexibility is crucial for effectively managing outreach and addressing the constantly shifting locations of transit routes and informal settlements.